Terms and Conditions

By booking with Bee and Fawn Wellbeing you are agreeing to the following terms:

I have health requests of my clients as follows:

If you have a cough, fever or a sore throat or have been in touch with anyone with these symptoms or have an ongoing respiratory infection, please contact me as we may need to postpone/rearrange your appointment.
If you have experienced vomiting and/or diarrhoea in the 48 hours before your appointment, please contact me 48 hours prior to your appointment via phone call or What’s App to rearrange your appointment.
I will also apply these to myself and should I feel unwell or unable to treat, I will contact you as soon as possible before your treatment.
You may wear a mask or request that I wear a mask during your appointment. You may also be asked to wear a mask by myself should there be a reasonable concern.

2. Costs

50% of a treatment cost is due at the time of booking. The remaining amount is then due on the day of your appointment.
Price list is available on my website – www.beeandfawnwellbeing.com
If your deposit is not made within 72 hours of booking your appointment it will automatically be cancelled. If your appointment is within 72 hours of booking, your deposit will need to be paid on the day of booking, if payment is not received that day then your appointment will be cancelled automatically.

3. Cancellations

A minimum of 48 hours notice is required to cancel or rearrange your appointment.
If less than 48 hours notice is given you will not be able to rearrange your appointment and your deposit will not be refunded. If you wish to book another appointment, a new deposit will be required for the new appointment.
If you do not show up to your appointment your deposit will not be refunded.

4. Refunds

Bee and Fawn Wellbeing has a no refund policy if products and services have been provided or you have failed to give the correct amount of notice to rearrange or cancel your appointment.

5. Complaints

Client’s take on the responsibility to follow the appropriate aftercare that has been given and agree to contact Bee and Fawn Wellbeing within the stated time within ‘Complaint’s should you be unhappy with your treatment.
All complaints must be emailed to Bee and Fawn Wellbeing (beeandfawnwellbeing@gmail.com) within 14 days of the initial treatment.
All complaints will be responded to within 28 working days of the complaint being recieved.

Treatment Packages and Vouchers

Appointments booked within a package or using a voucher that are missed or cancelled with less than 48 hours notice will follow the same protocols set under ‘cancellations’ and ‘refunds’.
Treatment packages and vouchers cannot be refunded, exchanged for cash or resold.
Treatment packages and vouchers must be used within 6 months of their purchase date.
Treatment packages and vouchers can be used for bookings during my working hours only.
If a booking is made using a voucher, this voucher must be presented at the time of your appointment.
Treatment packages and vouchers must be paid for at the time of purchasing.

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